Refund policy

Refund Policy

We want you to be completely satisfied with your order. If something isn't right, we'll do our best to make it right.

Damaged or Defective Items

If your item arrives damaged, defective or incorrectly printed, we'll gladly replace it or issue a refund.

Please contact us within 14 days of receiving your order and include clear photos of the issue.

Printing Errors

If you receive the wrong design, color or a misprinted item, we'll replace it at no additional cost or offer a refund.

Incorrect Size or Color

Because each item is made to order, we cannot accept returns or exchanges for incorrect size selection or changes of mind.

However, if you receive a size different from the one you ordered, we'll make it right.

How to Submit a Request

Please email us at:

aurastoreinfos@gmail.com

Include:

• Your order number

• A brief description of the issue

• Clear photos of the product

We typically respond within 72 hours, and most cases are resolved within 10 business days.

Made-to-Order Products

Every Bright Side Clothing item is produced especially for you once your order is placed.

For this reason, made-to-order products are generally exempt from the standard withdrawal or cancellation rights provided under certain consumer protection laws.

Non-Refundable Situations

We cannot offer refunds for:

• Incorrect size or color selected by the customer

• Change of mind after the order has been placed

A More Responsible Way to Produce

Every item is printed on demand through our production partner, Printify.

Producing only what is ordered helps reduce waste and unnecessary overproduction.

Need Help?

If you have any questions, we're always happy to help.

📩 aurastoreinfos@gmail.com